Last updated: August 20, 2025

At Ultra Range Products we want you to be satisfied with your purchases. This return policy explains how returns, refunds, repairs and exchanges work.

1. Change of mind (returns)

• You may return most items within 7 days of delivery if the item is unused, in original condition and packaging, with any seals and tags intact.

• Return shipping is paid by the customer for change-of-mind returns unless otherwise stated on the product page.

• Some items are not eligible for change-of-mind returns (see Exceptions below).

2. Damaged or incorrect items

• If an item arrives damaged, or you receive the wrong item, contact us within 48 hours of delivery and include photos of the package and product.

• For damaged or incorrect items, we will arrange collection or ask that you keep the item until we advise next steps. We will cover any approved return shipping costs.

3. Defective or warranty claims

• If a product develops a fault within the manufacturer’s warranty period, follow the warranty instructions on the product page and contact us.

• If a warranty applies, we will handle repair, replacement or refund according to the manufacturer’s policies.

4. How to request a return or refund

1. Contact support at customercare@shop.ultrarangeproducts.com.ng or call +234-806-256-2054 with your order number and reason for return.

2. Provide photos where relevant (damaged or incorrect items).

3. Wait for return approval and instructions — do not send a return without approval.

4. Ship the item back (if required) using the carrier and address we provide.

5. Refunds and processing time

• Once we receive and inspect the returned item, we will notify you of approval or rejection.

• Approved refunds are processed to the original payment method within 7–14 business days. Processing times depend on your bank or payment provider.

6. Exchanges

• Exchanges depend on stock availability. If the item you want is not available, you can choose a refund or store credit.

7. Return shipping costs

• For damaged, defective or wrong items sent in error by us, we will cover return shipping.

• For change-of-mind returns, return shipping costs are the responsibility of the customer unless we say otherwise.

8. Exceptions and non-returnable items

The following items are typically non-returnable for hygiene or safety reasons unless faulty:

• Personal care items where the hygiene seal has been broken.

• Any item marked “Final Sale” or similar at checkout.

• Perishable goods, consumables and custom-made items (unless faulty).

9. International orders and customs

• Customs duties and import taxes paid at purchase are generally non-refundable. If duties were charged on return shipment, you may be responsible for those costs.

10. Fraud and abuse

We reserve the right to refuse returns or refunds in cases of suspected fraud or abuse of our return policy.

Contact for returns

Email: customercare@shop.ultrarangeproducts.com.ng
Phone: +234-806-256-2054