Effective date: August 20, 2025

Ultra Range Products Ltd (“we”, “us”, “our”) operates https://shop.ultrarangeproducts.com.ng (the “Site”). This Privacy Policy describes the personal data we collect, why we collect it, how we use it, when we share it, and how you can contact us about your information. We wrote this policy in clear, simple language so you — our customers in Nigeria and elsewhere — can understand how we handle your data.

If you need help or want to exercise a privacy right, use the contact information in the Contact Customer Care section below.

What information we collect

We collect information you provide directly and information collected automatically when you use the Site.

Information you give us directly

• Name, delivery address, phone number and email when you place an order or contact us.

• Account details if you create an account on the Site.

• Order details and payment information required to process purchases (note: we do not store full card numbers; payments are handled by our payment partners).

• Communications with our customer support team, including any photos or documents you send for a return or warranty claim.

Information collected automatically

• Device and browser details, IP address, pages you visit, referral source, timestamps and other technical data.

• Cookies and similar tracking technologies (see “Cookies and tracking” below) used to make the Site work and to improve your experience.

How we use your information

We use your personal data to:

• Process and fulfil orders, arrange delivery, and handle returns or warranty claims.

• Communicate with you about your order, account, or support requests.

• Improve our Site, product pages, and customer service.

• Detect and prevent fraud, and to protect the rights, property or safety of our customers and the business.

• Send marketing messages only if you opt in; you can opt out at any time.

Legal bases for processing

Where applicable (for customers in jurisdictions that require it), we process personal data on the basis of: performance of a contract (to fulfil your order), consent (for marketing), and our legitimate interests (for fraud prevention, site operation and service improvement).

Sharing and disclosure

We may share personal data with:

• Service providers who help run the Site (payment processors, hosting providers, email and messaging services, analytics vendors, and delivery partners).

• Law enforcement, courts or government agencies when required by law.

• A buyer or partner in connection with a sale, merger, or reorganization of our business.

All third parties acting on our behalf are required to protect personal data and use it only as needed to perform services for us.

International transfers

Some service providers we use are located outside Nigeria. When personal data moves across borders, we take steps to protect it in line with this policy and applicable law.

Cookies and tracking

We use cookies and similar technologies for essential site functions, to remember your settings, to analyze site traffic and to support optional marketing features. You can manage cookie settings through your browser. Disabling certain cookies may affect how the Site works.

Data retention

We keep personal data only as long as needed to provide services, meet legal obligations (for example, accounting and tax records), resolve disputes and enforce our agreements. Typical retention periods include order records kept for accounting purposes and support records kept for the time necessary to handle issues.

Security

We use administrative, technical and physical safeguards to protect personal data. While we work to protect your information, no system is completely secure. If a data breach affects your personal data, we will follow applicable notification rules.

Children

The Site is not directed at children under 13. We do not knowingly collect personal information from children under 13.

Your rights and choices

Subject to local law, you may have the right to:

• Request access to or a copy of personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information.

• Object to or limit certain processing.

• Request portability of your information.

• Withdraw consent to marketing communications.

To exercise these rights, contact Customer Care using the details below. We may need to verify your identity before fulfilling certain requests.

Contact Customer Care (privacy requests)

If you have questions about this Privacy Policy or want to make a privacy request, contact us:

• Phone: +234 903 882 4006.
  Phone: +234 818 415 9106. 

• Contact form: https://shop.ultrarangeproducts.com.ng/contact-us/.

When you contact us, please include your name, order number (if any) and a clear description of your request. We will respond in line with applicable law.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with an updated effective date.

Company information

Ultra Range Products Ltd is a Nigerian company that sells German and European products to customers in Nigeria. Registered company information is available in public corporate registries.